IMPORTANT: NEW LPG CUSTOMERS.

Please note that we are unable to accept any new LPG customers at this time. This is due to a temporary  shortage of LPG bottles. We expect this to be resolved at the start of Feb 2025.

FEES.

We sometimes have to charge fees for services outside of your day-to-day services. These are not part of your power or gas prices.

 

Fee Type   Electricity Gas 
 New Connections
New connection   $0* Ask us for a quote
Change from builders temporary supply to permanent supply   $0*
New connection (Time of use)   Ask us for a quote  

* $0 retailer cost only - this does not include any fees you may incur from an electrician, inspector or any network fees


Reconnection/Disconnection*
Disconnection  Urban $70 $120
  Rural $70 $120
  Remote Ask us for a quote Ask us for a quote
Onsite reconnection - Business hours Urban $70 $120
  Rural $70 $120 
  Remote Ask us for a quote Ask us for a quote
Onsite reconnection - After hours  Urban  $120 $185
  Rural $190 $185
  Remote Ask us for a quote Ask us for a quote
Automated reconnection   $25  
Automated disconnection   $25   
Permanent disconnection Urban  $130 Ask us for a quote
  Rural $165 Ask us for a quote
  Remote  $255 Ask us for a quote
 Metering Fees*
Metering investigation Urban  $195 Ask us for a quote
  Rural $260  Ask us for a quote
  Remote $325 Ask us for a quote
Import/Export meter installation (used for self-generation such as solar) Urban $195  

Rural $265  
  Remote $325  
  Time of Use (TOU) Ask us for a quote  
Non-network Fault
$170  
Noisy meterboard - Business hours** Urban $175  
  Rural $210  
  Remote $250  
Noisy meterboard - After hours** Urban $220  
  Rural $280  
  Remote $320  
No hot water internal fault - Business hours** Urban $175  
  Rural $210  
  Remote $250  
No hot water internal fault - After hours** Urban $220  
  Rural $280  
  Remote $320  
Meter testing fee   $240  
 Metering Alterations*
Upgrade/Downgrade   $245 Ask us for a quote
Relocation Urban $195 Ask us for a quote
  Rural $260 Ask us for a quote
  Remote $330 Ask us for a quote
Meter reseal Urban $175 Ask us for a quote
  Rural $240 Ask us for a quote
  Remote $305 Ask us for a quote

Phone & Broadband Charges

Fee Type Cost
Telecommunication restriction $45
Reconnection of phone and/or broadband services*** $63

Administration

Fee Type Cost
Over the counter payment fee at NZ Post $1.50 
Credit card surcharge 0.80%
Refund fee $7.50 (first 2 refunds are free) 
Late Payment fee (after 10 business days from due date)  $8
Final Notice (after 20 business days from due date)  $25

Please note:

All prices include GST.

*When a site visit is required in some remote areas higher charges may apply. Both disconnection and reconnection fees will apply if both jobs are completed.

**These fees will only be charged if no fault is found, or the fault is found to be internal.

***If wireless broadband services are disconnected, an availability check is required prior to reconnection. Mercury can’t guarantee wireless broadband availability once disconnected.