IMPORTANT: NEW LPG CUSTOMERS.

Please note that we are unable to accept any new LPG customers at this time. This is due to a temporary  shortage of LPG bottles. We expect this to be resolved at the start of Feb 2025.

Mercury bill with monthly charges on a yellow background

BILLING AND PAYMENTS.

Have a question about your bill or payment? Check out our top viewed FAQs and guides.

BILLING 


View our guide to help you understand your bill

Reasons why your bill might be higher than normal

Why your electricity charges may change

Energy-saving tips

Provide a meter reading

Add a monthly Starship donation to your bill


PAYMENTS


Ways to pay your bill

Mercury’s bank details

Pay by credit or debit card

Set up a regular payment/direct debit

FINDING IT HARD TO PAY YOUR BILL?

We understand that sometimes it can be hard to pay your bills. Learn more about how we can help, meet our dedicated team, and how to contact them.
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MY ACCOUNT
My Account makes it easy to manage your payment, services and more. Simply log in via our app or website. 
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HELP WITH YOUR SERVICES
Search our Help Centre for information about our different services. View FAQs, guides, helpful topics, and popular answers.
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WONDERFUL REWARDS
Explore ways to earn and spend points when you sign up for rewards, like Free Power Days or a credit on your bill.
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