Mercury rewards

REWARDS

Check out how you can earn, redeem, and celebrate with rewards.
Terms and eligibility apply

Yellow thumbs up. EARN

There are different ways to earn rewards points, like entering app challenges or simply paying your bill on time.

Present with a yellow ribbon. REDEEM

Unlock rewards by redeeming points. Plus, you'll get a bonus Free Power Day on your Mercury anniversary.

Yellow party popper. CELEBRATE

How will you make the most of your rewards? The choice is yours!

ALREADY WITH MERCURY?

If you haven’t already, simply download the Mercury App and switch on rewards to start earning points.

Download now

NEW TO MERCURY?

Explore our latest offers for electricity, broadband, and mobile. Plus, you can earn, redeem, and celebrate with rewards.

Join Us

FREE POWER DAYS

With rewards, you can unlock Free Power Days and enjoy 24 hours of electricity on us. You can redeem Free Power Days using your anniversary bonus or points.

Learn more

EARN POINTS

bill payments

Get one point for every $1 paid on your bill on time.
Terms apply

app challenges

Clock up your steps or test your knowledge. There are different amounts of points to earn, or be in to win prizes.
Learn more about app challenges

refer a friend

Earn 3,000 points when your friends join Mercury using your unique referral link.
Terms apply

REDEEM REWARDS

FREE POWER DAYS USING POINTS

Redeem 1,500 points and enjoy 24 hours of electricity on us! Terms apply
Learn more about Free Power Days

ACCOUNT CREDIT

Redeem 1,500 points for a $5 credit, or redeem 3,000 points for a $12 credit. Terms apply

ANNIVERSARY BONUS

Each year on your anniversary with us, you’ll automatically unlock a bonus Free Power Day. Terms apply
Learn more about Free Power Days

how to use rewards

Watch our short video to learn how to use rewards in the Mercury App. At a computer? Log in to My Account via our website.

Play Video

Video Length: 1m 2s

CELEBRATE YOUR ANNIVERSARY BONUS

Each year on your Mercury anniversary, you’ll unlock a bonus Free Power Day, which you can redeem within four months. That’s 24 hours of electricity for you to enjoy. Plus, the longer you’ve been with us, the more you'll unlock. Terms apply

If you’ve been with us for one or two years, you’ll unlock one anniversary Free Power Day.
If you’ve been with us for three or four years, you’ll unlock two anniversary Free Power Days.
If you’ve been with us for five or more years, you’ll unlock three anniversary Free Power Days.

You can view your anniversary month on your rewards dashboard. Learn more about Free Power Days

Frequently Asked Questions

For more FAQs and guides, visit the rewards section in our Help Centre.

Where can I find app challenge competition winners?

You can find our monthly rewards competition winners on our website. View the winners.

How do I view my points balance?

You can view your points balance on your rewards dashboard in My Account via our app or website.

Do points expire?

Yes, unused points expire 12 months after they’re earned and always expire on the last day of the month. If you have points approaching expiry, you can still choose a Free Power Day date in the next 12 months. Expired points will show in your points history which you can view from your rewards dashboard in My Account via our app or website.

I’ve paid my bill, when will I get my points?

When you're opted in to rewards, you'll earn one point for every $1 paid on time on eligible accounts.

If your payment matches the amount due, points may take up to seven days to appear.
If you pay more the amount due on your bill, the extra amount becomes account credit. Points are applied once that credit is used on a future bill or charge. For example: if your bill is $200 and you pay $250, $200 is applied to your current bill and $50 stays as credit. Points for the payment (250) will show once the $50 credit is used towards your next bill.
If you prefer to pay the same amount each week or fortnight, SmoothPay might suit you better. You can earn points regularly, even if your payment doesn't match your bill. Learn more about SmoothPay.

Can I change the date of my Free Power Day?

You can change the date of your booked Free Power Day from your rewards dashboard prior to it starting. On your rewards dashboard, scroll down to YOUR REWARDS and select the Free Power Day you've booked in.
View how-to guide.

Why can't I see my anniversary Free Power Day?

You can view your anniversary bonus details anytime on your rewards dashboard in My Account via our app or website. When it's the beginning of your anniversary month, your anniversary Free Power Day will appear under YOUR REWARDS. It must be redeemed within four months, but you can book it for any date in the next 12 months. If you don't redeem your anniversary Free Power Day within four months, it will expire and won't be available anymore.

three Ideas To Help You Make The Most of Your Free Power Day

Got a Free Power Day coming up? Here's how you can make the most of it.