PRICE INFORMATION.
WHY ARE MY PIPED GAS PRICES CHANGING?
Companies along the piped gas supply chain regularly review costs and make changes. We’re adjusting our pricing to reflect these changes to our costs.
Due to ongoing supply constraints, wholesale gas prices have continued to increase significantly. As a result, we need to pass through these costs to our customers and adjust our retail pricing.
THE FUTURE OF NATURAL GAS
• New Zealand is on a path to a low-emissions future.
Learn about New Zealand’s journey to net zero:
- Powering change - Changing the way we power Aotearoa
- MBIE - Emissions reduction plan
- EECA - The future of energy in New Zealand
• The Government is developing a Gas Transition Plan to support New Zealand's journey to net zero.
Find out more about the Gas Transition Plan.
• We're committed to playing our part in reducing emissions. We've outlined our near-term and long-term targets to support a low-emissions future in our Climate Action Plan.
BUILDING? RENOVATING? OR GETTING A NEW APPLIANCE?
You may want to consider energy alternatives to natural gas, like electricity.
Find out more about electrifying your home.
Depending on when you receive your bill, you may see your new pricing on your first bill after the effective date. As your prices change, you may see two sets of charges; charges at your old price, and charges at your new price. After this, your bill will appear as normal.
I'M ON A FIXED TERM AGREEMENT.
DOES THE PRICE CHANGE APPLY TO ME?
Some of our fixed-term agreements have set prices for the term of the agreement, and some of them allow for prices to be changed with 30 days' notice. If you've received a price change notification, your pricing is subject to change with 30 days' notice. For more information, please refer to the Offer Terms for your fixed-term agreement that were sent to you, and our General Terms.
UNDERSTANDING YOUR BILL CHARGES
In the gas section of your bill, you can view a breakdown of how your different charge types are calculated based on your prices, usage, and days in your billing period.
Variable Usage Charge
Charges for each unit (kWh) of natural gas you consume in your household. This is calculated by multiplying each unit of gas you’ve used (kWh) by your variable price.
Your units used (kWh) is determined by the units on your meter (actual or estimate) multiplied by your conversion factor. Find out more about the conversion factor.
Daily Fixed Charge
A fixed amount each day, no matter how much gas you use. Your Daily Fixed Charge total is calculated by multiplying your daily charge by the number of days in your billing period.
Dual Fuel Discount
If you have electricity and piped gas with Mercury at the same address (determined by Electricity and Gas registry data provided to Mercury), we’ll give you a daily Dual Fuel Discount. If you are eligible for a Dual Fuel Discount, this will show as a credit in the piped gas charges section on your monthly bill.