IMPORTANT: NEW LPG CUSTOMERS.

Please note that we are unable to accept any new LPG customers at this time. This is due to a temporary  shortage of LPG bottles. We expect this to be resolved at the start of Feb 2025.

MY ACCOUNT.

My Account makes it easy to manage your payments, services and more. Plus, you can check out our top viewed FAQs and guides.
How to access My Account
the mercury app
On your phone? Our app makes it easy, no matter where you are.
DOWNLOAD
Our website
At a computer? Log in and do everything online.
LOG IN
Women wearing yellow jacket sitting at a desk with a laptop, headphones and mug.

GET STARTED

REGISTER
Don’t have a My Account login? You’ll need to register first. 

LOGIN DETAILS
Use your My Account login (email and password) to access the Mercury App or to log in via our website.

OOPS, I’VE FORGOTTEN MY PASSWORD
If you've forgotten your password, don’t worry, you can follow the reset steps from the log in screen. 

HELPFUL LINKS

App and My Account troubleshooting

Plans and pricing for your home

Moving houses

Accessing your emails via our Kinect webmail service

Medically dependent

BILLING AND PAYMENTS

Have a question about your bill or payment? Check out our top viewed FAQs and guides.
VIEW FAQS

how to use THE MERCURY APP

Watch our short video for a tour of the Mercury App.
Play Video
Video Length: 2m 28s

REWARDS

Check out how you can earn, redeem, and celebrate with rewards, like enjoying a Free Power Day.
LEARN MORE