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HELP AND SUPPORT.

Our Help Centre makes it easy with FAQs and guides, helpful topics and popular answers. View information about our different services, billing and payments, navigating My Account via the Mercury App, and more.
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SWITCHING HUB

Thinking about moving your broadband or mobile service to Mercury? Visit our Switching Hub to learn about the process. It might be easier than you think!
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MY ACCOUNT
My Account makes it easy to manage your payments, services and more. Simply log in via the Mercury App or our website. 
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BILLING AND PAYMENTS
Have a question about your bill or payment? Check out our top-viewed FAQs, guides, and how we can help if you're finding it hard to pay your bill. 
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HELP WITH YOUR SERVICES
Search our Help Centre for information about our different services. View FAQs, guides, helpful topics, and popular answers. 
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OUTAGES AND FAULTS
Experiencing an outage for any of your Mercury services? Find out who to call and what to do in the event of an outage or fault. 
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HELPFUL LINKS
MEDICALLY DEPENDANT
It’s important to let your electricity provider know when someone depends on electricity for critical medical support and interruption could result in serious harm or loss of life.
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DECEASED ESTATES
It's tough losing a loved one. If a Mercury customer you know has passed away, please let us know, and we'll help sort out their account.
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POWERSWITCH
Consumer Powerswitch is a free and independent energy price comparison site. Check it out to make sure you’re on the right plans for your needs.
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CONTACT US
We've got dedicated teams for all your questions, and we're always happy to help. You can contact us, or simply chat with us online in the bottom right corner of your screen. Meet our chatbot TILI.
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