IMPORTANT: NEW LPG CUSTOMERS.

Please note that we are unable to accept any new LPG customers at this time. This is due to a temporary  shortage of LPG bottles. We expect this to be resolved at the start of Feb 2025.

Mercury Yellow Texture

OUTAGES AND FAULTS

There are many reasons why your services may have gone out. Please check our outages map below which lists all known electricity, internet, phone and gas outages nationwide. 

If someone in your home (or neighbourhood) relies on electricity for medical reasons, please ensure they are safe. If necessary, please contact your healthcare provider or call 111 in an emergency.

CURRENT FAULTS

Zoom in and filter between services to find any known outages in your local area.

Filter:

WHAT TO DO IF YOUR ELECTRICITY GOES OUT

CONTACT YOUR LOCAL LINES COMPANY

If you're not sure of your lines company, check this NZ Lines map. 


Auckland (All areas) 
0508 832 867 (0508 VECTOR)

Northpower 
0800 10 40 40 

Top Energy 
0800 867 363 

WEL Networks 
0800 800 935 

The Lines Company
0800 367 328

Mainpower 
0800 30 90 80

Counties Power
0800 100 202

Westfield Trust (Electricity and gas) 
0800 490 004 

All other areas 
0800 10 18 10 

Gas faults 
0800 10 18 10

Aurora
0800 22 00 05

Network Tasman
0800 508 100

  • Make sure the elements on your stove, heaters and all other appliances are turned off to ensure they don’t turn back on unnoticed.
  • Unplug electronics, such as your TV, computer and stereo to prevent damage from electrical surges.
  • Your fridge and freezer will maintain their temperature for quite a while after the electricity goes out. If you need to open the doors, be as quick as possible.

BE PREPARED FOR AN OUTAGE

  • Keep a torch and batteries in an easily accessible location.
  • Don’t rely on the internet or a landline phone to contact people—they might not work in an electricity outage. Keep a mobile phone handy, and regularly check USB power banks are fully charged.
  • Consider using surge protectors on electronics to avoid any damage from an electrical surge.
  • Have a cooking alternative handy that doesn’t rely on electricity, such as a gas BBQ.
  • If you have a backup electricity supply, make sure you know how to operate it.
  • Keep a battery-operated radio handy to stay up to date on any emergencies.
  • Store bottled water (if you rely on electricity to pump your water).

For information on how to prepare for an emergency, including during storms and inclement weather, please see the tips at Get Thru. You can also stay updated on weather warning and watches on the Metservice website.

HELP CENTRE

Check out our Help Centre for FAQs and tools.
VIEW FAQS