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HELP CENTRE.

Check out our Help Centre for FAQs and step-by-step guides. View information about our different services, billing and payments, navigating My Account, the Mercury App, and more.
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Your weekly electricity usage summary has moved from emails to the Mercury App so you can view this information sooner. Your summary updates every Wednesday where you’ll receive an app notification to remind you.

WINTER HUB

Most of us will see higher electricity bills in winter because we use more energy. The Winter Hub has energy-saving tips and guides to help you understand your usage and costs.
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Mercury App dasboard and track usage experience

MY ACCOUNT

My Account makes it easy to manage your account and services via our app or website. View and pay your bill, track your usage, and earn rewards like Free Power Days.
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BILLING AND PAYMENTS
Check out our top-viewed billing and payments FAQs, guides, and how we can help if you're finding it hard to pay your bill. 
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OUTAGES AND FAULTS
Experiencing an outage for any of your Mercury services? Find out who to call and what to do in the event of an outage or fault. 
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YOUR SERVICES
Have a question about your electricity, gas, broadband or mobile service? Check out our FAQs for information and guides.
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SWITCHING HUB
Thinking about moving your broadband or mobile service to Mercury? It might be easier than you think.
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HELPFUL LINKS
TRACK USAGE
Understanding your electricity usage can help you save money on your next bill. Learn how to track your usage in detail with the Mercury App.
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111 CONTACT CODE
The 111 Contact Code helps make sure vulnerable customers can call emergency services during a power outage.
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MEDICALLY DEPENDANT
It’s important to let your electricity provider know when someone depends on electricity for critical medical support and interruption could result in serious harm or loss of life.
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EMERGENCY CALLS
Dial 111 in an emergency. An emergency is a situation that poses an immediate risk to health, life, property, or environment. 
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DECEASED ESTATES
It's tough losing a loved one. If a Mercury customer you know has passed away, please let us know, and we'll help sort out their account.
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POWERSWITCH
Consumer Powerswitch is a free and independent energy price comparison site. Check it out to make sure you’re on the right plans for your needs.
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Tili Mercury's Chatbot

CONTACT US 

We've got dedicated teams for all your questions, and we're always happy to help. You can contact us, or simply chat with us in the bottom right corner of our your screen Meet our chatbot TILI.
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